Cases on Managing E-Services

Naslovnica
Scupola, Ada
IGI Global, 31. lis 2008. - Broj stranica: 324

After the first wave of e-commerce and e-business implementations, we are witnessing an e-services paradigm shift in the way businesses, governments and consumers are using Internet-based technologies and mobile communications to innovate and produce new products and services.

Cases on Managing E-Services presents a wide range of real-life case studies in e-services in fields such as e-libraries, e-medicine, and e-insurance. Providing concrete examples of successes and pitfalls of e-services management, this unprecedented scholarly contribution also offers a much-needed definition and typology of e-services and their main characteristics through theoretical papers and case studies.

 

Odabrane stranice

Sadržaj

Services EServices and Nonservices
1
Developing Measures and Standards for the European Electronic Signatures Market
10
Quality Assessment of Digital Services in EGovernment with a Case Study in an Italian Region
28
Quality Dimensions and Users Profiles
48
Are Digital Newspapers Complementary to Traditional Press?
60
Developing an Online Store for the Niche Market
76
A Longitudinal Study
89
Developing CustomerFriendly Electronic Insurance Services from the Novel Project Perspective
107
EService Innovations in the Brokerage Sector
166
The Case of Roskilde University EServices
189
Issues and Challenges at Roskilde University Library
204
Introducing EProcurement in a Local Healthcare Agency
218
A Case Based on the PostTsunami Experience
238
Remote Video Access to Government Services
253
Compilation of References
269
About the Contributors
289

An ETitan Success Story
126
Limitations and Perspectives on Use of EServices in Engineering Consulting
141
Case Lexmark
156
Index
297
Autorska prava

Ostala izdanja - Prikaži sve

Cases on Managing E-services
Ada Scupola
Pregled nije dostupan - 2009

Uobičajeni izrazi i fraze

accounting activities addition administrative adoption allows application approach areas building challenges chapter clients combat sports communication companies complete concept considered consultancy consumers context customers discussion e-procurement e-services eAgency eBay effective electronic engineering environment European example existing experience Figure firms functions further future healthcare implementation important increase initial innovation interaction International Internet introduced involved issues Italy Journal June knowledge measurement ment NASDAQ needs newspaper offered operations organization owner parameters phase possible practice presented printing problems purchasing reading requirements response Roskilde sector Security self-service signatures Social Security Administration solutions specific standards technical tion trading traditional types University users

O autoru (2008)

Ada Scupola is an associate professor in the Department of Communication, Business and Information Technologies, Roskilde University (Denmark). She holds a PhD in social sciences from Roskilde University, a MBA from the University of Maryland - College Park (USA) and a MSc from the University of Bari (Italy). She is the editor-in-chief of the International Journal of E-Services and Mobile Applications. Her main research interests are e-services, adoption and diffusion of e-commerce and e-services in SMEs, ICTs in clusters of companies, and the impact of e-commerce on industrial and organizational structures. She is collaborating and has collaborated to several national and international research projects on the above subjects. Her research has been published in several international journals among which the Journal of Electronic Commerce in Organizations, the Journal of Information Science, the Journal of Global Information Technology Management, the Scandinavian Journal of Information Systems, the Journal of Electronic Commerce in Developing Countries, and in numerous book chapters and international conferences. [Editor]

Bibliografski podaci

NaslovCases on Managing E-Services
Premier reference source
UrednikScupola, Ada
IzdavačIGI Global, 2008
ISBN1605660655, 9781605660653
DuljinaBroj stranica: 324
  
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