Voice Interaction Design: Crafting the New Conversational Speech Systems

Naslovnica
Elsevier, 31. pro 2004. - Broj stranica: 624
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream and are here to stay forever.

Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language interactively, and illustrates every aspect of design work.

In the first part of the book, Harris provides a thorough conceptual basis of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation. This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect them to behave.

*Loaded with examples and practical synopses of the best practice.

*An ideal combination of conceptual base, practical illustrations, and "how-to" advice—for design and for the entire design process.

*Will bring novice voice designers fully up to speed, and give experienced designers a new understanding of the principles underlying human speech interaction, principles from which to improve voice interaction design.
 

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Chapter 1 Introduction
3
Chapter 2 Speech
35
Chapter 3 Sound and Meaning
41
Chapter 4 Doing Things with Words
75
Chapter 5 Conversation
127
Chapter 6 Glue
159
Chapter 7 Diction
189
Chapter 8 Crafting Voice Interfaces
203
Chapter 11 Building the Discourse Model
265
Chapter 12 Agents
301
Chapter 13 Dialogue Matters
347
Chapter 14 Scripting
423
Chapter 15 Iterative Evaluation
473
Chapter 16 Conclusion Pursuing Habitability
517
Glossary
521
Bibliography
551

Chapter 9 The Team and the Process
223
Chapter 10 Users Tasks
241

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